At Luxury Division we strive constantly to give you the finest experience as you explore our e-store, browse, select, purchase or consign items. At each and every step we aim to make your visits to Luxury Division truly enjoyable.

Our Customer Service team is here to help you with anything that you may need, 24 hours a day.

If you would care to email us we will respond by email or telephone if you prefer. You may also telephone us and we will be delighted to assist you.

Email: info@luxurydivision.com

Telephone: + 44 (0) 844 800 1233

We welcome any comments that you may have about Luxury Division so please let us know.

Luxury Division is your luxury e-store and what you think matters, always.

Luxury Division trusts that everyone will be delighted when purchasing an item for themselves or for others. However, occasionally an item may need to be returned and the Luxury Division returns policy is as follows:

1. Items must be returned to Luxury Division within 14 DAYS from the date received by you. (some items will have a seven day return policy and this will be stated at the time of purchase).
2. Customers must contact Luxury Division Customer Service within THREE days of receipt of any item(s) by email (tbc) or telephone on (tbc) when a Return Merchandise Number will be given
3. The item(s) must be returned together with the original sales invoice
4. Any item(s) that is to be returned to Luxury Division for whatever reason is to at the expense of the purchaser
5. The item(s) must be returned, unused, and in the same condition that it was when it was shipped to the purchaser. Merchandise that has been used or damaged or altered in any way then be subject to a legal claim against the purchaser by Luxury Division.
6. Any item that was sent with a Luxury Division security tag must have the tag still attached and unaltered. Do not attempt to remove the security tag unless you are sure you do not wish to return the item and this has been verified by Luxury Division.
7. Refunds will be given for 100% of the purchase price. Refunds outside the European Union do not include any shipping or insurance costs incurred by Luxury Division nor costs the buyer incurs either receiving or returning any item.
8. International refunds do not include customs or import duties, brokerage fees or taxes paid by Luxury Division in shipping the item to the purchaser.
9. Any items(s) returned from outside the European Union will be subject to a 5% restocking fee to cover Luxury Division payment processing fees.
10. Refunds can be made to the credit card used for the purchase. Wire transfer payments can be refunded by wire transfer or by Luxury Division cheque. Luxury Division aims to make prompt refund payments and customers will receive email confirmation once a refund has been made.
11. Gifts purchased from Luxury Division can be exchanged for another item or Luxury Division will issue a credit for the purchase amount valid for 90 days from the original date of purchase.